Case Study: Avon Fire & Rescue
Avon Fire & Rescue Service turned to assessment to measure and improve the effectiveness of its leadership development.
Its supervisors and middle managers now sit a two-day assessment designed in conjunction with Development Processes Group plc, before they take on standard training courses provided by the Institute of Leadership and Management (ILM). Marc Anderson, group manager of people development at the service, says that pre-training assessment means that managers go into their 12 month ILM programme with a much better sense of their own strengths and weaknesses, which in turn allows them to concentrate on their training accordingly. "You get more out of off the shelf training when you understand what you need to learn," Anderson says,
The first stage of the Managerial Assessment of Proficiency (MAP Assessment) process, conducted in a group, takes six intensive hours. "Participants have to watch a DVD and, as the day goes on, they will be analysing the key areas that it brings up," Anderson says.
"They have to use their own skills to decide how they would deal with situations that are presented to them as they occur."
At the end of the first day their performance is assessed and bench-marked; the second day is devoted to both group and individual analysis of that performance. A year later - after they have completed their course - they resit the MAP Assessment so they and the Service can see just how effectively the training has filled gaps and built on strengths. Results from the first cohort were positive: "In the main there was a definite development in individuals," Anderson says.
Printed in the Guide to Assessment Supplement of People Management on 8th October 2009
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Following on from this successful casestudy Avon & Gloucestershire Fire & Rescue Service have comissioned further programmes using MAP Assessment at their core.
You can find out more about MAP Assessment and the benefits it can bring to your organisation by visiting:
http://www.mapassessment.co.uk
http://www.peoplemanagement.co.uk/pm/supplements/assessment/suppliers/dpg.htm
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